Kite Companies / Shops and how they honor their warranties

[toby wilson]

Won't happen. Call Daryl and explain it. He will work with you. Extreme has always done the right thing by me when I have had an issue, question or just needed some information. I doubt Daryl wrote you off as a customer, he probably just assumes that because you guys are in this pickle together, that there actually is nothing in his power to fix the problem and that it reflects poorly in your eyes on his shop and you won't deal with him again. He really gives TOP NOTCH customer service if you give him a chance to and understand the constraints that he may be under as a vendor. My advice is to try and work with him and not to get upset with him, it sounds like this is a backorder issue and all will be taken care of with a little bit of patience and cooperation with the shop... :wink:

[Jake]

I'm a patient guy. I don't blame Extreme. I realize that Extreme and other shops are at the mercy of the manufacturers. And Best is at the mercy of the Chinese like most kite manufacturers.

This type of situation sounds familiar. Someone posting before they "make the call" to Daryl or another shop, company. Have you made Daryl aware of your "snag" with Best?

We were definitely out of the '06 stuff their for awhile and in a bind. That's probably why he felt Best might get to you before he could and
I am sure Daryl felt bad about sending out the wrong bar and not having one in hand for you. He probably thought you may not get his service in the future because of that snaffu.

I don't work at Extreme anymore (not because I didn't love it) mainly because of family and financial reasons. I received your initial e-mail on this subject and it was confusing to me and Daryl.
Why? Because we had NOTHING but Waroo bars in stock and no "normal" Best bars (intentionally) in stock since the day I got there. Somehow that one slipped in there with Best's shipment to us.

Daryl was sincere in his apology and felt bad that we sent the wrong bar out. I can't remember the specifics after that point and I was gone a week later, anyway.
We sold so many waroos (per week) and bars it would make your head spin. But I do remember this situation b/c it was so odd that we mailed out a non-waroo bar.

While working with Daryl I was only more impressed (than while a customer) with Daryl's commitment to providing the best possible service, prices, and attention to putting people on equipment which he believes is best for them, not just good for his pocket book.
I fthought this was true before I worked there, then after seeing it day in and out for five months, it just became obvious that Daryl takes kiteboarding specific sales and service very seriously.

I am confident Daryl, if notified about the situation directly (as opposed to through me via an email with a link to this thread) would do the "right thing".
I never witnessed anything less from him and Kristin.

[Jake]

No, I have not made Daryl aware of the "snag" with Best. I don't think he could do much about it anyway as the problem is getting the bars out of China. I'll call him anyway and make him aware of the situation.

If it makes you feel any better, I and a friend are also waiting on an '07 bar. They also told me 1st of the year.

I would call. How could it hurt? He might have a stockade of bars, who knows. If not, it wouldn't hurt to refresh his memory so that things run smoothly in the future when the bars get here from China.
Your $200 isn't going to just go "poof" if he knows.

It doesn't surprise me that Best ran out of the bars. The first time I saw the bar I thought "that bar is going to sell about a gazillion or sumtin!"
I love mine. I hook it up to both my 15 and 12m hybrids (non-waroo).
It would work great on a C kite too. (I know, what's a C kite?)

[toby wilson]

You're pushing it now Scott...C kites rock!!! :lol:

C kites are for old farts

:shock:

[shogun1204]

Yeah C kites are awesome. They are like 1982 Ford Mustangs. Who the heck would want to fly a 2007 Porche (Aka Bow Kite) When you can ride around in your pimp daddy 1982 Ford Mustang (Aka C kite). LMAO!!!!!! :twisted: