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#1
12-18-2007, 05:35 PM
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Flexifoil
I purchased three kites from Extrem Kites, an 8.5, 12 and a 15m the 15 meter was leaking from the valves on the leading edge the first time I put it in the air. I called Extreme and got nowhere with Rob maybe he was very busy...He said he called Flexifoil and he also said he sent me an Email?
Email from Flexifoil Hi Scott I’m sorry, this is the first I have heard about the problems with your bladder. In order for me to replace the bladder, I would need to see a photo or have the bladder back before I send a replacement out to you. This is our company policy for all warranty items. I will also need your address so that I can get the bladder out to you. Please contact me if you have any queries. Kind regards Wendy -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- Wendy Brook Customer Services Manager Flexifoil International Ltd. QC & Repair Centre 82D Fred Dannatt Road Mildenhall Suffolk IP28 7RD United Kingdom tel +44 (0) 1638 715 968 ddi +44 (0) 1372 849 324 email Wendy@flexifoil.com web www.flexifoil.com I sent the kite to Texas they fixed the valve and are sending me a new bladder and paid for all shipping.. Thanks Wendy and Jeff Flexifoil Outstanding Customer Service, kept me informed at all times. Jeff Howard Prokitesurf.com Largest kitesurf shop in Texas RETAIL, LESSON, REPAIR 623 N. Chaparral St Corpus Christi, TX 78401 361-883-1473 ph 361-883-1539 fx info@prokitesurf.com I did talk with Jeff to confirm that I should have talked with the people where I purchased the kites from first, I tried that and go no where ..I know that I have read nothing but good about Extreme, maybe just one of the those things that is very rare, but may want to keep intouch with the customer a little better. Last edited by stpetesal; 12-19-2007 at 08:23 AM. 
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#2
12-18-2007, 09:22 PM
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Linear Mode
