Longer lasting warranty with no expiry date, and the same great service.

[Lia]

Hey everyone, here is an update on the new BEST warranty for 2009!

Kiteboarding's BEST Warranty

FAIR AND REASONABLE TIMEFRAME WARRANTY
In addition to our thirty (30) days 100% Performance Satisfaction Guarantee for direct online purchases from Best Kiteboarding, we also guarantee everything we sell to be free from defects in materials and workmanship under our “Fair and Reasonable Timeframe” warranty. This Fair and Reasonable Timeframe warranty also extends to any product purchased from our extensive retailer network across the world.

We understand that every kiter is different and that we all use and care for our equipment in different ways. A kiter who kites several times every week might be satisfied with a typical six month warranty, while a kiter who only kites once a month can reasonably expect his equipment to last much longer than the duration of a standard warranty, and we agree. We see no reason why you should have to pay extra for extended warranty support, especially if you take good care of your gear.

The thinking behind our Fair and Reasonable Timeframe warranty is simple: it is the same quality of service that we would expect for our own gear. If we think it is Fair and Reasonable to replace or repair your kite, then that's what we will do. If you take good care of your gear and don't abuse it, then you deserve to be taken care of as well.

While we are generous with our Fair and Reasonable Timeframe warranty, we DON’T believe the following examples to be reasonable requests:

• If you've been crashing for six months trying to pull off those kiteloop
handlepasses and your kite is showing signs of repeated crash abuse. Sorry, we
don’t support physical abuse of any kind.

• If you ride several times a week for several hours each session, and your kite wears out after several months of use. Sorry, that’s wear and tear and is NOT covered.

• If you lose your kite due to carelessness, improper use of safety gear or simply not replacing worn parts, we feel for you, but we can't cover your carelessness.

• If you wipe out while surfing and the kite canopy rips while going through the washing machine spin cycle. Sorry, that sucks, we build them as tough as we can but Ripstop will never be that tough.

• If your kite or board color changes after extended exposure in the sun. Sorry, discolored graphics are not covered. UV will color your kite gear just like it colors your skin.

• If you tangle your lines and it jumbles into a ball of yarn. Sorry, you may want to donate it to your cat as a new toy!

• If you shred or scratch the bottom of your board on a reef or on the beach, break your fins or snap your board by crashing into rocks. Sorry, while we wish we could control nature, then we could order you up some more wind, but we’re not that powerful…

• If you attach a digital camera to your kite to tape that gnarly jump you were planning and your kite falls out of the sky and crashes because of the excess weight. Sorry, the warranty only applies when the product is used in an unmodified state. Hire a film crew.

• If you repair your kite and then it gives way again in the same spot you already repaired. Sorry, the warranty only applies to unrepaired and unmodified original equipment.

• If you sell your used kite to your cousin Joe who’s just learning to kite and the kite magically gets shredded soon thereafter. Sorry, warranty applies only to original purchaser of equipment.

• If you want a replacement on kite you purchased eons ago because your it “just” fell apart. Sorry, the Fair and Reasonable Timeframe applies only to 2009 and later products.

The above is not an exhaustive list of what we don’t believe to be Fair and Reasonable. But if you have a legitimate request and we think it’s Fair and Reasonable, you can be assured that we’ll provide you with outstanding customer service. We don’t like to play God, but we hope you understand that the final warranty decision on whether it’s a Fair and Reasonable Timeframe request is up to Best.

So you think you’ve got a legitimate request? Get in touch with the shop where you bought the gear (the original point of purchase), and the warranty investigation process will begin from there. If you bought the gear from Best online, call us or email us directly. If you bought the gear at one of our Authorized Best dealers, get in touch with them.

The warranty ONLY applies to products bought directly from us or from an Authorized Best dealer. Secondhand purchases, or E-Bay purchases (and the like) are not covered under warranty, even if the products were listed as “new” or appear to be sold via a shop.
This Fair and Reasonable Timeframe Warranty gives you specific legal rights. You may also have other rights that may vary from state to state or jurisdiction. If you have any questions about our limited warranty or would like to schedule a return, simply contact our Customer Service by phone at 1-866-700-BEST, or (561) 243-3737 if you are outside the US or Canada, 9:00 AM to 5:00 PM, EST.