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#1
06-03-2007, 03:56 PM
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Steve-0, please keep some replacement parts for the waroos in stock. Ordering through Best's website is a joke... 2+ weeks and counting and the order is still "pending fullfillment." For BRIDLES!!!??? I haven't received any notice of delays, backorders, etc. and no response to my emails... Maybe they will respond to the voicemail I left? Great customer service Best!!! It's gonna be a month, minimum, before I get the parts. One could argue that maybe they're outgrowing themselves, but if they can't fill orders....they shouldn't accept them. I hope you and WSW have much better luck dealing with them then I have. Oh well, maybe we'll get some 18knot+ wind here in the next few days and I can put my 9m up. yeah....
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#3
06-03-2007, 08:23 PM
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I would tell them you're reprezentin the Slappaho Tribe and then Bitch Slap 'em with yo d!ck hand, dawg....Fo real YO!
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#4
06-03-2007, 08:26 PM
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Quote:
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#5
06-04-2007, 08:33 AM
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This is a good example of why you should buy locally from a shop.(WSW pimpline). Although I dont own the latest and greatest kites on the market like most of you guys, my local shop has never let me down. If I have a problem with a kite, they help me resolve the issue quickly, and do whatever it takes to keep me on the water.I know that Best is smashing the other brands with their marketing tactics and low price points, but taking care of the customer is not at the top of their list, and thats why I am hesitant to purchase a new Best kite.
I had a SS Machine that was heavily ridden for almost a year, the canopy had stretched out, causing a flap in the wingtip area, and affected how the kite was flying. My boys at WSW (and Neil H.)were right there for me, contacting the warranty dept. at Slingshot and getting me a brand new kite, bar and lines, in a hurry. I had to twist the shop owner's arm to take 50 bucks to cover the shipping costs.They could have said that I flew the kite outside of the recomended wind range and shot me a birdie finger. They could have kept the new bar and lines, slapped a price tag on it and made some money out of the deal(approx. 300 bucks), but, instead Steve L. said "That new kite is too pretty to fly on an old bar and lines, take this brand new one and keep the old for a spare, and BTW, thanks for your business". That 300 dollar bar could have bought them a few Martinis, and that moment showed me that WSW looks out for their customer, no matter what. Between WSW and Slingshot, they had all impressed me beyond belief and will always get my businesss. If anyone plans on being a kite retailer, they should have plenty of extra accesories on hand to replace the stuff that breaks or wears out. If not, they are selling a disposable kite-We want to get on the water NOW, not a month from now... Support your LOCAL SHOPS............................................. .......... |
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#6
06-04-2007, 08:34 AM
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"why would you risk your life to a cheap best kite made in china.. think about it like sky diving: why risk life on 100 dollar lines and a 600 dollar kite when you could have 300 dollar lines and a 1500 dollar kite. thats why we dont sell best"
WSW 2005 so now you sell it after all. |
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#7
06-04-2007, 09:46 AM
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Muchacho- Its easy to run your mouth when you dont have to back it up.Identify yourself or keep your mouth shut.
Noob's problem is not WSW's, its Best's. Its a warranty issue. You just jumped on the chance to bash the shop, maybe they said something stupid in 2005, you said something stupid TODAY. You are bagging on THE SHOP THAT ALWAYS SPONSORS EVERY KITING EVENT IN THE TAMPA BAY AREA AND DONATES THOUSANDS OF DOLLARS IN PRODUCT EVERY TIME. You and many others buy elsewhere trying to save a few bucks. Take your savings and buy some class you F'N CHEAPSKATE. (And make sure to wear a helmet when butting heads with a billy goat.) I have bashed Best for years, its kinda fun(and really easy). The fact is that I like the Waroos a lot, but I dont have the slightest bit of confidence in their customer service dept. and I have chosen not to buy their product. I am really glad that WSW is carrying them now, because I know that they are a solid shop and will carry everything you need for those kites. They will end up being a savior to those Best owners(Noob, for example) who need parts to get back on the water, but only after the manufacturer SUPPLIES them with the goods. They(WSW) have jumped through the hoops of becoming a Best retailer, and now its up to Best to provide them with necessary items to fully service ALL of their customers, both past and present. If Best can't do that, they are selling disposable kites and should advertise as such. Until then, I will stick with the brands and SHOPS who have proven themselves to respect their customers. |
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#8
06-04-2007, 10:15 AM
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***OFFICIAL SCORECARD***
Team Stevil Kenevil.......1 Muchacho and the Moaners........0 Next batter please.... |
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#9
06-03-2007, 08:24 PM
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Codder,
Yeah I would def. do something like that in this situation. Hence lies our problem, for waroo owners, in the tampa/st. pete area. Until now, there hasn't been any retailers for Best so I can't go to a shop. I had to buy the kite locally from someone. I can't go through WSW because my money is already floating out there. Sure Randy is a dealer, but I don't imagine he carries parts for the '06 line since he sells new gear and mostly the basics. I'll call best again tomorrow.... |
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