W4W,
I responded in the other thread, but it is locked.
Do you have proof he received delivery of the items?
If you do have proof, then you have full legal recourse to collect payment or have the kites returned.
However, if you do not have proof of delivery, and I mean a signed receipt, and you claim he did this, and then put his personal information on the web, whether he received the kites or not, he can sue you or your business.
You need to be smart with your approach.
And for future shipments, there are ways to fully cover your business for any shipping issues.
If you did send out three expensive kites without requiring a signature for receipt, that was your first mistake, don't follow it up by making a second serious one...
Hope you get your kites.
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