Agreed, EK has always gone above and beyond for me, I was very surprised to hear this news. Scott, I am sure your next experience with EK will be a much better one. The guys that work at kite shops work really hard and everyone makes mistakes, it is human nature, especially during the busy holiday season. It sounds like it turned out well for all and that both Flexi and EK are making efforts to make it right.
It always sucks to have a situation like this, especially when something is brand new so we can all sympathize with your situation and definitely yet unfortunately have all been there before. Hope to see you all on the water soon...
