Those are excellent responses!!!! I wish we could report that all companies respond with such clarification and empathy to customers needs. Consider this, it’s a busy time of the year for the kite industry and you may find that your request for action may go over looked. Its hardly and attack on your need to find a solution to the problem. Have patients this time of year and give the shops the benefit of the doubt. Its not easy filling the needs of all of the customers they come upon.
I enjoy my Flexifoil and I’m sure you will to. I’ve never had to deal with the directly on anything but have had many dealings with EK with fantastic results. Keep in mind this time of year, we are all busy and people do make mistakes.
IM NOT USUALLY A BAND WAGONER BUT I THINK EVERYONE CAN USE A LITTLE FORGIVINGNESS THIS TIME OF YEAR...MERRY CHRISTMAS.
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