Hi Scott,
If you could sit in the back room of Extreme Kites for one day and see what goes on during our regular hours of operation you would be surprised
We have several phone lines that ring constantly with kite related questions, warranty issues, inquiries, directions to the shop, people trying to sell us replacement windows... you name it. Also the amount of merchandise going in and out of that place is mind boggling. When I started working there I had no idea I would be breaking a sweat working at a kite shop.
We are a tight-knit group here and we all love our jobs and take them very seriously. Those praises you see on forums are what makes us work even harder, it means everything to us. After all, why would I still be at the shop at 9:30pm typing this??
If Rob told you he was waiting to hear from Flexi then that was the case.
I have forwarded this link to Jeoffrey at Flexifoil so hopefully he will be chiming in.
What can we do to make this right? Please give us a call at the shop tomorrow