I have a similar story with Bests customer service. I had the plastic bar end split on my 07 bar (you know, right where the screw goes in...). I called Best and spoke with Neko, who said, they didnt sell the ends, but he'll try and find some old bar to get one from. Two days later i received a new naked 07 bar. I called him up to say thanks, and he said no problem, just keep supporting best.
It wasnt that i received a free piece for my bar, but i was impressed by the eagerness to help out.
Not to mention they make some of the best kites in the market. (Desclaimer: according my riding style, weight, hair color, foot size, etc. etc...)
I also got to say that WSW has a great group of guys over there. Ive always had, and heard of A+++++ customer services from them. Too bad they dont rep. Best
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