Sounds exceptionally reasonable given your information, Danimal.
I have to ask this one question. Who locally had an '06 leading edge problem on a Waroo? In other words, where did you get this 06 LE issue info?

I have to say Steve, I think you are exceptionally misinformed on Best customer service. While working at EK, I had SO much confidence in Best and their customer service, I would mail out a replacement kite the moment I got a warranty issue from a customer and then call Best secondarily to get a kite mailed to the shop for "reimbursement". I did this about 6 times. That was out of hundreds of kites sold. (low failuire rate)
Extreme always covered the customer when I was at Extreme and Best always had our back. It was impressive.
I suspect some of this is the result of Daryl showing faith in the company from very early on.